Genneral Staircase

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Reviews of Genneral Staircase

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  umesh nair Added December 28, 2023

  ★ ☆ ☆ ☆ ☆
  I walked into the General staircase office in Wetherhill park today morning. We had conversation with them previously and then walked into the office. No one previosly during our conversation informed us that an appointment is required and the online site does not say anything appointment well.
  
  But when i walked in today, they asked me to take appointment and come another day . It may be correct from their perspective but it was not communicated to me and I had no clue about this .
  
  They girls at the reception were not really empathetic and don't even have the patience to listen. Not even tried to offer an alternate time slot for me. I felt that they were kind of argumentative and unfriendly.
  
  Not sure about the quality of the product.. strongly feel , they need improvement in terms of customer service
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  wass akka Added December 27, 2023

  ★ ★ ★ ★ ★
  We had the privilege to see talah, who answered all our questions professionally although not responsible for our profile. We left satisfied and happy with our final decision. I recommend this company for the trustworthiness of it's employees and consultants such as Talah.
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  L K Added December 17, 2023

  ★ ★ ★ ★ ☆
  After having a few issues with them, a contact from the manager and a rep coming out to discuss plans moving forward, all issues have been rectified, kim the rep was great and look forward to seeing the outcome of there work. Will update when job is complete.
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  Allan Tieste Added December 16, 2023

  ★ ★ ★ ★ ★
  We have been looking for a builder for 3 years to complete Balustrades to our stairs. Some how we kept attracting the wrong builders as many seemed to have no idea so we gave up ! Can you believe that one Guy drew a circle on a image of our stairs and said it would look some thing like this and then quoted a ridiculous amount ! 2 Months ago I happen to see a General Stairs Van and wrote down the number. I then called and was put through to a sales person ( Kim Dang ) who invited us to their showroom ! We thought a good start so went !. On arrival we meet a very professional Kim Dang who takes us to the showroom and then studies our stairs and recommends the best balustrade ! We thought we were in heaven ! But get this , she then produces a computer with an image of our stairs and Lounge room and the adds the images of the stairs so we can see the finished job !! My wife looked at me stunned ! Kim then issues a quote which was very fair price . Unbelievable after 3 years . I'm thinking how did I miss these guys ! 2 weeks later they are on site to measure and then another 2 weeks the installer ( Jason ) arrives who is the most professional tradesman we have ever had in the house ! Take it from me if you are talking to anyone other than General Stairs you should stop talking and call Kim Dang at General Stairs. If anyone wants to verify this story then feel free to contact me. Allan Tieste.
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  earl simpson Added December 16, 2023

  ★ ☆ ☆ ☆ ☆
  They have the most incompetent drivers I have ever encountered, you should make sure they know the road rules before they are allowed to drive their Mazda utes with your markings on them

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About genstairs.com.au

Genneral Staircase
Genneral Staircase
Genneral Staircase